Draft — to be reviewed by the operator's legal advisor before launch.
Refund Policy
How cancellations and refunds work.
PLACEHOLDER POLICY. Values in [square brackets] must be confirmed by the operator before launch.
Cancellation by you
- Cancellation window: [cancellation window — e.g. 48 hours before departure]
- Refund amount: [refund % tiers — to be confirmed by the operator]
How you get your refund
- Method: to your original payment method
- Timeline: [5–7 working days — to be confirmed]
If we cancel the trip
You get a full refund.
If payment was taken but no seat could be secured
You get a full refund.